Bringing Adults Back to College: Designing and Implementing a Statewide Concierge Model

A ready adult (or reentry) concierge is a single-point of contact at a college or university who helps returning adult students navigate the application, enrollment, and registration processes and overcome barriers to college success. To better understand the barriers faced by students in the reenrollment process and how the Concierge Model can help potential students reengage and earn a degree, WICHE collaborated with the Nevada System of Higher Education to convene a meeting of staff from each of the seven public institutions who serve as the campus concierge. This brief highlights effective strategies of ready adult concierges and provides a framework for those interested in implementing this model.